FAQ's

Explore our Frequently Asked Questions

What is your turnaround time?

Our turnaround time is approximately 4-6 weeks

Please note: Turnaround times may vary during busy periods.

Can I return an item?

Personalized items (e.g., with club logos, initials, or sponsors) cannot be returned unless faulty.

Where is my order?

For updates, email us at sales@pictonsports.co.uk.

Where are you located?

Picton Sports Ltd
Dafen Industrial Estate
Dafen, Llanelli
Carmarthenshire, SA14 8QN

How do I size up for my team?

You can either:

  1. Collect samples from our shop.
  2. Book a kit meeting via sales@pictonsports.co.uk.
  3. Request samples to be shipped to you with a refundable deposit.

How do I start ordering kit?

You can:

  1. Use our kit lab to design it yourself.
  2. Email sales@pictonsports.co.uk to request one of our designs.

What is your sizing like?

Check out our size guide.

I received a text saying part of my order is ready. What does this mean?

Don’t worry! The rest of your order is on its way. This may happen if:

  • You ordered a mix of bespoke and off-the-shelf items (bespoke items take longer).
  • There's a stock issue, in which case we’ll notify you.

What are your opening hours?

  • Monday to Friday: 8:30 AM – 5:00 PM
  • Saturday, Sunday, and Bank Holidays: Closed

Have a Question?

If you need immediate assistance, click the button below to contact our team.
Please allow 6–12 business days from the date your return is received for your refund to be processed.
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