Contact Us
Got questions, feedback, or just want to say hello? We're all ears! Get in touch with our friendly team and we'll be happy to assist you in any way we can.
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Frequently Asked Questions
What is your turnaround time?
- Stock items: Approximately 10-15 working days.
- Sublimated items: Approximately 4-6 weeks.
- Bespoke items: Approximately 4-6 weeks.
Please note: Turnaround times may vary during busy periods.
Can I return an item?
Personalized items (e.g., with club logos, initials, or sponsors) cannot be returned unless faulty.
Where is my order?
For updates, email us at sales@pictonsports.co.uk.
Where are you located?
Picton Sports Ltd
Dafen Industrial Estate
Dafen, Llanelli
Carmarthenshire, SA14 8QN
How do I size up for my team?
You can either:
- Collect samples from our shop.
- Book a kit meeting via sales@pictonsports.co.uk.
- Request samples to be shipped to you with a refundable deposit.
How do I start ordering kit?
You can:
- Use our kit builder to design it yourself.
- Email sales@pictonsports.co.uk to request one of our designs.
What is your sizing like?
Check out our size guide.
I received a text saying part of my order is ready. What does this mean?
Don’t worry! The rest of your order is on its way. This may happen if:
- You ordered a mix of sublimated and off-the-shelf items (sublimated items take longer).
- There's a stock issue, in which case we’ll notify you.
What is the 2-Shirt Guarantee?
We’re confident our rugby jerseys won’t be damaged in action. However, if a jersey is cut off due to injury, bring it to us, and we’ll replace it with a like-for-like jersey. This guarantee is limited to up to two jerseys per team kit. This guarantee lasts 12 months.
What are your opening hours?
- Monday to Friday: 8:30 AM – 5:00 PM
- Saturday, Sunday, and Bank Holidays: Closed